Frequently Asked Questions

Many charitable organizations can apply for a casino licence. The Alberta Gaming, Liquor and Cannabis (AGLC) is the regulatory body that issues casino licences. If your organization is eligible, you can apply for a casino licence by following the steps outlined on the AGLC website.

In Alberta, a Casino Advisor typically plays a role in providing guidance and support related to casino operations and compliance with gaming regulations. Specific responsibilities may vary, but some common duties of a Casino Advisor in Alberta could include:

Regulatory Compliance: Ensuring that the casino adheres to all relevant gaming laws and regulations set by the Alberta Gaming, Liquor, and Cannabis (AGLC) Commission. This involves staying updated on regulatory changes and making sure the casino's practices align with legal requirements.

Licensing and Permits: Assisting with the application and renewal processes for casino licenses and permits. This involves working closely with regulatory authorities to ensure that the casino maintains a valid and legal operating status.

Policy Development: Collaborating with casino management to develop and implement internal policies and procedures that align with gaming regulations. This includes addressing responsible gaming practices, security measures, and other operational protocols.

Training and Education: Providing training to casino staff on regulatory compliance, responsible gaming practices, and other relevant topics. This helps ensure that employees are well-informed and capable of upholding the required standards.

Auditing and Monitoring: Conducting regular audits and assessments to monitor the casino's operations and identify any areas of non-compliance. This may involve reviewing financial records, security measures, and other aspects of the casino's activities.

Problem Resolution: Assisting in resolving any issues or disputes that may arise within the casino environment, particularly those related to gaming activities. This could involve collaboration with regulatory authorities and other stakeholders.

Community Engagement: Building positive relationships between the casino and the community by promoting responsible gaming practices and participating in community outreach initiatives.

It's important to note that the specific duties of a Casino Advisor may vary based on the organization, the size of the casino, and the dynamic regulatory environment. Additionally, the role may involve collaboration with regulatory bodies, law enforcement, and other stakeholders to ensure the overall integrity of gaming activities in Alberta.

Most groups will use a schedule divided in a day shift and a night shift for the cash cage, and a late night shift for the count room. Based on the location of your casino event, you will need 4-6 volunteers/day for each shift, with shift duration of 8-10 hours (4.5 hours for the count room). If you think the shifts are too long and you have a large number of volunteers, you could divide the day in a morning shift, afternoon/evening shift and night shift for the cash cage, with shift duration of approximately 6 hours. Please contact us to discuss your options.

Once you get the location and dates of your casino event, contact us for a schedule template; with this, you can create an online signup sheet using one of the following websites:

You will get a link to your signup sheet that you can share with your pool of volunteers. Please advise you volunteers that they can sign up for more than one shift, as long as they remain in the same position for the duration of the casino event.

All groups that had a casino event in the same region and quarter receive an equal share of the proceeds. The amount of proceeds varies among regions and quarters. AGLC provides casino proceeds by electronic funds transfer. Groups receive proceeds about six to eight weeks after the end of the quarter that the group had its event. For example, a group that had an event in February will receive money in its casino bank account by mid to late May.

At the completion of the event, you will have to fill out the Request for Casino Licence:

After AGLC processes your request (6-8 weeks after your submission), you will receive a slotting letter with the next calendar quarter of your event. Once you receive the slotting letter, is your responsibility to contact the casino facility to secure a spot in that quarter. You will get the exact dates of your event 5 months before the beginning of your assigned calendar quarter.

AGLC sends information and instructions to the casino chairperson five months before the quarter that the group has its event. For example, AGLC sends the information in August for the event in January - March the following year.

Groups must complete these forms and return them to AGLC at least 60 days before the casino event:

Groups that have a casino event must follow:

General Manager (or Alternate General Manager)

• Working closely with the casino facility games manager, the role of the general manager is to supervise all aspects of the casino, ensuring the casino is conducted according to Casino Terms & Conditions and Operating Guidelines (CTCOG)
• Must be in the casino at all times.
• Ensures that there are a sufficient number of volunteers for each day and each volunteer is on time for their shift.
• Ensures that volunteers do not fill more than one position for the duration of the casino (volunteers can work as many shifts as they want to, but they cannot change jobs).
• Controls drop box keys.
• Makes sure signed cheques are available on the second day to pay expenses.
• For a more detailed description of all the duties, please review the CTCOG booklet that comes in the package from Alberta Gaming, Liquor and Cannabis (AGLC)

Banker

• Controls the main Cash Cage chip and cash floats.
• Assisted in all areas by the Cash Cage Advisor.
• Busy times are during opening, volunteer shift changes, and closing.
• Responsible for documentation of all cash/chip transfers from the main float. This information is recorded on the computer, therefore computer skills are an asset.
• Some administrative experience and/or math skills are helpful in this position.

Cashier

• This position can be quite challenging and requires concentration and accuracy.
• Transactions include cashing out chips for players and making change.
• You have your own float and do not share your cash/chip float with anyone.
• Cash-handling skills and being a bit street wise are definite assets.
• This is not a job for color-blind volunteers.

Chip Runner

• You are a chip courier (runner) for chip orders to and from the table games.
• You must be able to move around the gaming floor and carry chips in their delivery racks.
• This position is busy at the opening and closing times of the casino.
• You will always be accompanied on your chip runs by security.

Count Room Supervisor

• Assisted by the Count Room Advisor, you will keep records of the cash and chip counts.
• Some administrative experience and math skills are very helpful.
• You are not required to handle cash or chips.

Count Room Supervisor

• Assisted by the Count Room Advisor, you will keep records of the cash and chip counts.
• Some administrative experience and math skills are very helpful.
• You are not required to handle cash or chips.

Count Room Staff

• You sort, count, verify and amalgamate cash from the table games drop boxes.
• At least one volunteer in the Count Room should have good cash handling skills.